Return and Refund Policy

Return and Refund Policy for Little Eco Me

Last Updated 07/01/2024

Thank you for shopping at Little Eco Me. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand how we handle returns and issue refunds for physical books and eBooks.

Physical Books:

  1. Return Eligibility: You have 30 calendar days to return a physical book from the date you received it. To be eligible for a return, the book must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Return Process: To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will provide you with a return shipping address and further instructions.
  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund using your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

eBooks:

  1. Refund Eligibility: Due to the digital nature of eBooks, they are generally non-refundable. However, we understand that there might be exceptional circumstances. If you experience technical issues or are dissatisfied with the content, please contact us within 14 days of purchase to discuss a potential resolution.
  2. Refund Process: If you believe you are eligible for a refund, please contact us at [email protected] with your order number and the reason for the refund request. We will assess your request and respond with further instructions.
  3. Technical Issues: If you’re unable to access or read your eBook due to technical issues, please contact us immediately. We will work with you to resolve the issue, which may include providing a new download link or an alternative format.

Google Spreadsheets:

  1. Refund Eligibility: Due to the digital nature of the spreadsheets, they are generally non-refundable. However, we understand that there might be exceptional circumstances. If you experience technical issues or are dissatisfied with the content, please contact us within 14 days of purchase to discuss a potential resolution.
  2. Refund Process: If you believe you are eligible for a refund, please contact us at [email protected] with your order number and the reason for the refund request. We will assess your request and respond with further instructions.
  3. Technical Issues: If you’re unable to access or read your spreadsheet due to technical issues, please contact us immediately. We will work with you to resolve the issue, which may include providing a new download link or help you make a copy of the original spreadsheet.

General Terms:

  • Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Contact Us: If you have any questions about our Returns and Refunds Policy, please contact us at [email protected].

Note: This policy is subject to change without notice and does not constitute a legal contract or other obligation. It is your responsibility to review it periodically for updates.